Privacy Notice
1. Introduction
At Child Connect Limited, we are committed to protecting your personal data. This Privacy Notice explains what information we collect, why we collect it, how we use it, and the rights you have under UK GDPR and the Data Protection Act 2018.
2. What Data We Collect
We may collect and store the following information:
- Name, date of birth, contact details
- Parent or guardian details
- Referral letters and GP information
- Medical history and current difficulties
- Reports from schools or other professionals
- Session notes and assessments
- Invoices, payment information
3. Why We Collect Your Data
We collect this data to:
- Provide psychological assessments and therapy
- Communicate with you and other professionals involved in your care
- Respond to enquiries and manage appointments
- Maintain records for legal, clinical and safeguarding purposes
- Invoice and receive payment for our services
4. Our Legal Basis for Processing Your Data
We process your data under the following lawful bases:
- Consent: when you provide explicit permission (e.g. to share with a school or GP)
- Contract: to deliver the psychological services you have requested
- Legal obligation: to comply with safeguarding, health and safety, or financial reporting laws
- Legitimate interests: for internal audit, rota planning, or reminders
5. Who We Share Data With
We only share data when necessary and with your consent, unless legally required. Examples include:
- Your GP or referring professional
- Your child’s school, with consent
- Insurers or solicitors, at your request
- The Information Commissioner's Office (ICO), if required
- Our accountant or system providers (for limited administrative purposes)
6. How Your Data Is Stored
Your data is stored securely on encrypted systems including Semble, cloud-based drives, and locked physical files. We restrict access to authorised staff only and use secure passwords and encryption protocols.
7. How Long We Keep Your Data
We keep clinical records for 7 years after your last contact (or until age 25, if under 18 at last contact). Administrative and financial data may be kept for up to 7 years for tax and legal purposes.
8. Your Rights
You have the right to:
- Request access to your data
- Ask for correction or deletion
- Object to how your data is processed
- Withdraw consent (where applicable)
- Lodge a complaint with the ICO
9. Contact Us
If you have questions or concerns about your data, please contact:
Dr Aurore Boulard, Registered Manager
Email: info@childconnect.co.uk
You can also contact the Information Commissioner’s Office at ico.org.uk
Child Friendly Privacy Notice
Who Are We?
We are Child Connect – a team of psychologists and doctors who help children, teenagers and families. To do our job properly, we need to collect and use some information about you.
What Information Do We Collect?
We collect things like:
- Your name and age
- How to contact you or your parent/carer
- Notes about your sessions with us
- Letters from your school or doctor (if needed)
- Assessments or reports we write
Why Do We Collect It?
We use this information to:
- Help understand what’s going on and how to support you
- Write reports (with your parent’s/carer's permission)
- Talk to other people involved in your care (only if needed and agreed)
- Keep you and others safe
Who Can See Your Information?
Only the people working with you will see your information. Sometimes we talk to your school or GP, but only if it helps you – and we will explain first.
How Do We Keep It Safe?
We keep your information on secure systems. Only people in our team can see it. We won’t share it unless it’s really important (like keeping someone safe).
Your Rights
You have rights over your information. You can:
- Ask to see what we’ve written about you
- Ask us to fix anything that’s wrong
- Ask questions if you’re not sure why we need something
- Say no if you don’t want us to share something (unless someone is in danger)
Who Can You Talk To?
If you have questions or worries, you can talk to:
Dr Aurore Boulard, the person in charge of our clinic.
Ask your parent or carer to help if you want to get in touch or ask to see your information.